Legal notice

Contact Information

Email: info@madirane.com Or reach out to us using the contact form on our website.

Company Information

Shop name: Madirane
Website Publisher: [Registered company name]
Legal form: [Legal form — e.g. private limited company registered in England & Wales] Registered office: 3 Fresh Meadow Lane, Helsby, WA6 0QX, United Kingdom Companies House registration number: [Companies House number]
VAT registration number: [VAT number, if VAT-registered]
ICO registration number: [ICO registration reference, if applicable]

Customer Support

Email: info@madirane.com
Phone: +447863749909
Contact form: https://www.madirane.com/pages/contact

Customer service opening hours:
Monday – Friday: 9:00 AM – 5:30 PM (ET)
Saturday and Sunday: 10:00 AM – 3:00 PM (ET)

Dispute Resolution

We are committed to resolving any issues directly with our customers in a fair and professional manner. Most concerns can be settled quickly by contacting our support team using the details above. If you have any complaints or concerns regarding your order, please reach out to us first.

If we are unable to resolve a complaint to your satisfaction, UK consumers can obtain free, impartial advice and information about their rights from:

• Citizens Advice consumer service — https://www.citizensadvice.org.uk — telephone 0808 223 1133
• Trading Standards, via Citizens Advice

While we are not obliged to use a specific Alternative Dispute Resolution (ADR) provider, we will consider ADR where appropriate as a means of resolving disputes without going to court. Your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 are not affected.

For complaints about how we handle your personal data, you may also contact the Information Commissioner's Office (ICO) at https://ico.org.uk.